Also, the reason all the hype and ‘culture’ around these products focus on individual end users (write me a poem, be a chatbot, make me Pixar art etc) is because they’re good at being flexible, at applying the algorithm to different shallow tasks. But when it comes to specific, repeated, reliable use cases for businesses they’re much much worse. The error rates are high, it’s actual ability for ‘institutional memory’ and reliable repetition is poor, and if you’re replicating a known process previously done by people you still have to train or recruit new people to get the best out of the tech.